Buying a used car can be stressful, especially if problems appear shortly after purchase. Fortunately, UK law gives you strong consumer protection under the Consumer Rights Act 2015 (CRA 2015). If your vehicle is faulty, unsafe, or not as described, you may have the right to reject it within 30 days and receive a full refund. This guide explains your rights, steps to follow, and what to do if the dealer refuses.
PLEASE NOTE: This information is for general guidance only and does not replace independent legal advice.
Understanding Your 30-Day Right to Reject
Under the CRA 2015, any goods purchased must be:
- Of satisfactory quality – free from faults, safe, and functional.
- Fit for purpose – suitable for the job they were sold for.
- As described – matching the description provided by the dealer.
If a used car fails in any of these areas, you can reject it within 30 days of purchase. This period is designed for buyers to quickly act on major issues. After 30 days, you may still have rights to repairs, replacements, or partial refunds.
Key points:
- “Reject” means returning the car to the dealer for a full refund.
- Applies to all cars purchased from a dealer, including distance and online sales.
- Private sales do not offer statutory rights — only contract terms apply.
What Counts as a Major Fault?
Not every minor issue allows rejection. Examples of major faults include:
- Engine, transmission, or brake failure
- Faulty airbags or seatbelts
- Incorrect mileage or undisclosed accident damage
- Car not roadworthy or fails MOT immediately
Minor cosmetic issues, such as scratches or minor dents, usually do not qualify for full rejection.
Step-by-Step Guide to Rejecting a Car
- Document the Faults
- Take photos and videos of any issues.
- Keep all receipts, MOT certificates, and service records.
- Notify the Dealer in Writing
- Send an email or letter clearly stating:
- The car is faulty
- You are exercising your right to reject under CRA 2015
- Your requested remedy (full refund)
- Send an email or letter clearly stating:
- Arrange Return or Collection
- The dealer is legally obliged to accept the car back.
- Avoid giving them extra time or additional requests beyond what the law allows.
- Follow Up and Deadlines
- Refund should be processed within 14 days of the dealer receiving the car.
- Keep copies of all correspondence.
Tips for Ensuring a Smooth Rejection
- Keep everything in writing – verbal agreements are harder to enforce.
- Independent inspection – a mechanic’s report can strengthen your case.
- Check your insurance – confirm coverage if you must drive the car back.
When the Dealer Refuses
If a dealer refuses your lawful right to reject:
- Contact the Motor Ombudsman
- Report to Trading Standards
- Consider Small Claims Court for recovery of refund and costs
Summary
Your 30-day right to reject a used car is a powerful tool under UK law. By understanding what counts as a major fault, documenting issues, and following the correct process, you can protect yourself and potentially secure a full refund. Remember, acting promptly and keeping thorough records is key.
FAQ
Q1: Can I reject a used car after 30 days?
A: After 30 days, your right to reject is limited. You may still be able to claim repair, replacement, or partial refund under CRA 2015.
Q2: What evidence do I need for a rejection?
A: Take photos, service history, mechanic assessments, and keep all communication with the dealer.
Q3: Does this apply to online car sales?
A: Yes. Distance sales have statutory protections in addition to the 14-day cooling-off period.